I am trying to reconnect my bank account but it keeps coming up with an error message. It is a commonweath account

I appreciate you reconnecting your bank account, Admin. Rest assured, I'm here to help you ensure you can achieve this.

To start, please note that there are three types of Commonwealth Bank accounts in Australia:

• Commonwealth Bank of Australia - Business Banking (CommBiz)
• Commonwealth Bank of Australia - NetBank, and
• Commonwealth Securities Limited (CommSec)

With that, please clarify which Commonwealth Bank account you're using and the specific error message you’ve encountered while reconnecting your bank account to QuickBooks. Any additional details would help me provide the best support.

If you're using the Commonwealth Securities Limited (CommSec), please know that this is no longer supported. Rest assured, you can still record transactions by manually uploading them into QuickBooks using a CSV file.

On the other hand, if you are using CommBiz or NetBank, ensure the URL is correct. For a smoother and more reliable sync of your transaction data, consider connecting your Commonwealth Bank account to QuickBooks Online (QBO) via Direct Feeds.

Here's how you can set it up:

1. Go to Transactions, then select Bank Transactions.
2. Select Link account on the top-right corner of the screen.
3. Type Commonwealth Bank in the search bar, then select it.
4. Click Get direct bank feeds. 
5. Fill in the required fields.
6. Select the QuickBooks Online account you want the direct feed transactions to flow, then click Connect.
7. A Customer Authority to Disclose Information form will be generated based on your details. Hit Preview Form to open it.
8. Print the form, have all signatories sign it, scan it, and email it to intuitforms@siss.com.au or mail it to SISS Data Services Pty Ltd Locked Bag 3060 Crows Nest, NSW, 1585.

If the issue persists, I recommend contacting your bank to check if there are issues on their end. In the meantime, consider manually uploading your bank transactions using a CSV file.

I'll be adding these articles for more information about the supported and non-supported institutions in QuickBooks Online (QBO):

• What to do when your bank no longer supports your bank feed - QuickBooks Online.
• The QuickBooks Online bank connection status page.

Additionally, to make sure your QuickBooks accounts match your bank statements, here’s a handy guide: Reconcile an account in QuickBooks Online.

If you have more questions or need further help with your bank account, feel free to reach out. The Community team is here to assist you. Have a great day.

@admin345 

Try opening your QBO account on any private/incognito browser.