Is anyone else having trouble connecting the ING Bank Feeds

I've got troubleshooting steps to help you connect your ING Bank to QuickBooks, admin368.

First, please let us know if you encounter any specific error messages when connecting to your bank. Any information will help us provide the most accurate solution.

In the meantime, please check your financial institution's website for any notifications or alerts about ongoing maintenance that may prevent you from linking your bank.

Once you have verified everything on your bank's end and the issue persists, clearing your browser's cache will help the program run smoothly and eliminate technical issues. You can also try using other devices and supported browsers as alternatives.

For your future reference you can check out this article to learn how to match your bank transactions and categorize them afterward in QBO: Find, categorise, and edit transactions in QuickBooks Online.

The Community is always here to help if you have other questions or concerns.

I've had an issue with a clients ING bank feeds for weeks even though there is nothing listed on the ING bank list (all green).  I was told Quickbooks know it is an issue and have been working with ING to get this resolved ASAP.  Error 106.

I recognize the inconvenience of dealing with ongoing bank feed issues, Jenny. Let me help you connect with our support team to resolve this error.
 

Although we do not have an ETA for resolution at this time, please know that we're prioritizing this matter. If you haven't reached out to our live experts, I recommend doing so. They can check and communicate the progress with you.

Here's how:

1. Go to the Help icon on the top menu.
2. Select the Search tab and enter your concern. For instance, enter help.
3. Click the Contact Us button and choose between Chat or Callback to connect with us.

Note our operating hours under QuickBooks Online in this article: Get help with QuickBooks products and services.

Once resolved, you can connect and manage your bank account to handle entries seamlessly.

You can then check out this guide to classify or match them in the program: Find, categorise, and edit transactions in QuickBooks Online.

For further assistance in linking bank accounts or categorising transactions, don't hesitate to leave a comment below. I am always available to lend a helping hand.

Yes me too, says the account is closed, yet I can log in still and its still there.....

My accounting has been messed up for weeks. Almost EOFY and I have open balances of $20,000 on every customer - not only is my bank not linked, it deleted all prior transaction links to my account - and now everything is stuffed. I can't even transfer back to xero - because all my data will be wrong for the past 3 months. Regretting the switch at this point. The mileage tracker app is also hit and miss - half the time it doesn't work so I miss $100s of dollars in deductions. EHHH

Thanks. Just keep getting updates its not fixed.  Very frustrating - a month now of not syncing.

We don't want you to have this experience with your bank transactions in QuickBooks Online(QBO), @kass777. I'll help you sort this out.

Firstly, when your bank account is disconnected from QuickBooks, the only transactions that will be removed are those in the For Review section.

For your existing open balance of $20,000, reconnect your bank and Categorize payments toward your open invoices to fix the balance.

Please remember that QuickBooks only syncs the last 90 days of transactions. If you have older transactions, you'll need to import them manually.

Regarding the mileage tracker issue, we can do basic troubleshooting such as clearing your browser's cache and cookies as well as any temporary files. This might fix any malfunctions. If issues persist, consider using other supported browsers to ensure QBO runs smoothly.

Next, for any mileage that wasn't tracked, you can enter it manually to adjust the deductions accordingly.

You can also check your audit log to see who has made changes to their QBO company, especially if their bank account shows as disconnected.

Once everything is okay, you can start with Reconciling your account to match your bank and credit card statements in QBO.

If you still have more questions about your bank transactions, always know that you can come back to this thread. We're here to help. 

Yes I am also - same problem

I can see how this bank issue would be concerning for you. It’s important to get this resolved as quickly as possible.

First, I'd like to clarify if you've encountered the same bank error 106 with your ING bank. If so, I recommend reaching out to our Live Customer Support Team. They can further investigate your account and provide possible updates and resolutions for this issue. Here’s how:

1. Go to the Help icon on the top menu.
2. Select the Search tab and enter your concern. For instance, enter help.
3. Click the Contact Us button and choose between Chat or Callback to connect with us.

If not, can you specify the bank error you've encountered? This will help me provide you with an accurate resolution.

In the meantime, you can manually upload your transactions into your QuickBooks Online (QBO) account. You can find detailed instructions in this reference: Manually upload your transactions, receipts, and bills into QuickBooks Online.

Once you've linked your bank account or downloaded your most recent transactions, it's essential to verify that everything is in order. Here's an in-depth information of organising your transactions in QBO: Find, categorise, and edit transactions in QuickBooks Online.

I'm still all ears if you need further assistance with connecting an account or managing your transactions in QBO. Tap the Reply button and we'll circle back to help you.

I'm getting this also.
Was told Id get updates via email but as yet, nothing

As per others, lost all transactions in Quickbooks & nothing to show for the last 2 years.
Always error 106 even though I can go to ING & access my accounts.

Might be best to go back to pen & paper.

I also have this exact same problem. Deleted all the data from my ING account going back years and am unable to re link the account. Followed all of these directions and nothing works. QB have given me a case number and said there is an issue that that they are trying to resolve related to an ING security update but nobody can give me a timeline for a fix. I received an email that had the 16th June 3pm to get an update. No update received. Really poor customer support.

Any news on this?

Financial year is coming & I've lost all my transactions & nothing to show for tax purposes. 

Have received 1 email last week saying there will be an update yesterday, then nothing & still no connection to the bank.

Please don't copy & past the same BS about connecting as it doesn't work. 

I understand that this has been challenging on your end, @jonesyGT, since financial year is fast approaching and you need to do your task in preparing your taxes to avoid filing complications.

To acquire the update stated in your email, I recommend contacting our Live Support Team again to provide detailed information about your bank's connection and QuickBooks. They can also advise on what you need to do on your end so that you can continue your banking work.

While waiting for their response, you can manually upload your transactions so you can continue your daily banking tasks.

In case you want to sort your transactions in QuickBooks Online automatically once the connection is restored, you can read this article: Set up bank rules to categorise online banking transactions in QuickBooks Online. 

You can always return here if you have additional questions about the connection of your bank in QuickBooks Online by leaving a comment below.

Hey Bryan,

Once again QB have missed the point here. 

Everyone using ING was advised to unlink the bank account and re link it to fix the connection issue. Which didn't work. What this caused was for all of our data related to these accounts to be wiped from the system going back years.

Now with no way to re link the account or recover this data we have nothing showing up for this financial year or previous years.

Manually adding a new bank account then a CSV file would require recoding12 months of every transaction to get up to date for just this financial year. Then doing the same going back 5 years for historical records. The whole point and value of using a product like Quickbooks is to not have to do this.

What we need from you now is a fix to be able to re link our ING accounts and recover the data the was lost. Or at the very least an honest response as to when this will be fixed so we can plan accordingly.

We are now 1 day away from the end of the financial year. 

I understand the urgency of being able to relink your ING accounts and retrieve the lost data. I know why this is happening and I can guide you on the steps we need to undertake so we can address this, TravN.

There's an ongoing issue about the ING bank account connection with QuickBooks. Our engineering team is already working with the bank provider on a solution. 

As a workaround, you can get transactions from your bank's website to keep up with the latest and upload them in QuickBooks. 

Also, I recommend reaching out to our QuickBooks Live Support Team to have yourself added to the list of affected users. This way, you'll receive updates as soon as everything is resolved.

Here's how:

1. Go to the (?) Help menu.
2. Select the Search tab and type in Contact us and click the option.
3. Choose Callback to talk to one of our representative.

Our phone support team is available Weekdays from 8:30 AM to 6:30 PM AEDT. You can also avail our chart support  weekdays from 7:00 AM to 10:00 PM AEDT and weekends from 8:00 AM to 8:00 PM AEDT.

For more information on how you can download bank transactions so you can upload them manually, check out this article: Manually Upload Your Transactions, Receipts, and Bills into QuickBooks Online.

Speaking of bank connections, once everything is already working fine, learn how to categorize transaction so you can generate accurate financial statement and to better track and manage your spending. You can read this for your reference: Find, Categorise, and Edit Transactions in QuickBooks Online.

You can always get back to us if you have any clarifications or further questions with ING connection by posting a comment. We're here to help all the time. 

This is bullocks. Have requested a refund. Have just received an email stating another update will come in 7 days & as yet, no solution. Why pay for something that clearly isn't working as intended. Not only has this year's financials disappeared, previous years as well. 

I’m the same): lost all my income transactions for the past 2 years and in need of doing my tax return. I’m really stressed. Don’t know how I’m going to do it without manually typing In thousands of income transactions

Im having the same issue. Need to fixed please 

Has worked fine for years. All records now completely gone. Need it fixed asap please, obviously this is an issue between the bank and QuickBooks. Needs more priority   

I understand how concerning it must be to lose all your records, especially since the system has worked fine for years, Sean. I will ensure this issue receives the attention it needs.

Banking error 106 means QuickBooks can't find your account on your bank or financial institution's website. This usually occurs when the account is closed.

If your account isn’t closed with your financial institution, I recommend contacting our Live Support team to investigate this securely for you.

Here's how:

1. Log in to your QuickBooks Online (QBO) account and click on the Help icon in the top menu.
2. Select the Search tab and enter your concern. For example, type 'help'.
3. Click the Contact Us button and choose between Chat or Callback to connect with us.

In the meantime, you can manually upload your transactions, receipts, and bills into your QBO account. 

Once your bank connection is functioning correctly, you can read this article on how to find, categorise, and edit transactions to maintain an organised and reliable financial record. This practice ensures proper accounting, simplifies analysis, and improves overall business management.

Please let me know if there are any other specific concerns or details about your situation that I can assist you with by replying to this thread.

@Lyn_D 

Please read back through the thread instead of copy & paste the same ol "Instructions" that clearly don't work.

As mentioned above, we have all followed what was requested & lost all our information.

Even with the live support, I have received 2 emails in over 5 or more  weeks which state that the engineers are working on it & Ill be sent an email. Nothing changes. Still error 106.

I understand that this is an ING security issue & Quickbooks is unable to "see" our banking details, but has anyone actually spoken to ING AU engineers?

Also, does Quickbooks have a platform, IE online, that doesn't have issues connecting to ING?

Perhaps give everyone access to that, if it exists.

Haven’t had a feed since 12 May! Have lodged the issue and told I would get updates. Only had ONE update from QB. On top of the ING issue we’ve found we can’t connect a new client to Macquarie because apparently if the account starts with a ‘0’ it can’t be connected and from what I’ve seen all personal accounts do. Oh and lets not forget the recent issue with Westpac bank feeds. We were told open banking was around the corner 4 years ago! No wonder clients are switching to Xero. QB keeps doing updates without fixing old issues. 

I understand how frustrating the ongoing bank feed issues and delays around Open Banking must be, especially as they impact your ability to manage your clients and business, jhepi.

To ensure you receive the most up-to-date and accurate information regarding the status of the bank feeds and the connection issues, I recommend reaching out to our Live Support Team again. They have direct access to the latest updates and can provide real-time assistance to address your concerns.

Here's how:

1. Navigate to (?) Help and select the Search tab.
2. Type Contact Support in the search field.
3. Click the Contact Us button.
4. Select your preferred method to connect with support.
5. Follow the on-screen instructions based on your selection.

We're still available and ready to assist you if you have any additional concerns or questions.

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