Let's try to manually download your bank transactions, harriet5.
If transactions are still not downloading, let's check your bank's website. Let's look for an update or notification that needs your attention:
If you recently updated some information on your bank, you'll need to update that in QBO:
If you encounter bank errors, follow the links to fix specific download errors:
Let me know if you need further assistance, I'll be more than willing to help.
I have tried all you suggested and no go. I have relinked the account with the bank and this account still does not refresh. I have another ANZ account linked and it updates regularly. Just not this one. Any further suggestions?
Thank you for following the recommended troubleshooting, harriet5.
Since none of it worked, I recommend contacting our QuickBooks Online support. They will be able to check your account further. And create an incident report for the affected bank.
Please let me know how it goes after contacting them. I'd be glad to answer should you have other concerns.