Let's try to manually download your bank transactions, harriet5.
If transactions are still not downloading, let's check your bank's website. Let's look for an update or notification that needs your attention:
If you recently updated some information on your bank, you'll need to update that in QBO:
If you encounter bank errors, follow the links to fix specific download errors:
Let me know if you need further assistance, I'll be more than willing to help.
Thanks Mary.
I have tried all you suggested and no go. I have relinked the account with the bank and this account still does not refresh. I have another ANZ account linked and it updates regularly. Just not this one. Any further suggestions?
Thank you for following the recommended troubleshooting, harriet5.
Since none of it worked, I recommend contacting our QuickBooks Online support. They will be able to check your account further. And create an incident report for the affected bank.
Here's how:
Please let me know how it goes after contacting them. I'd be glad to answer should you have other concerns.