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Level 1

Is there currently a problem with direct bank feeds?

 
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Best answer 12-10-2019

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QuickBooks Team

Is there currently a problem with direct bank feeds?

Hi Trish, 

Thank you so much for taking the time to report this to us. 

 

We are aware of this issue and currently in the hands of our trusted engineers and being investigated at a priority. 

Trust that we are aiming to have this resolved the soonest time possible. 

 

We appreciate your patience. If you need the bank feeds urgently for reconciliation purposes, you can import the transactions using a csv file. Please refer to the link below for a detailed article regarding this. 

https://quickbooks.intuit.com/learn-support/en-us/bank-transactions/import-bank-transactions-using-e...

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5 Comments
Highlighted
QuickBooks Team

Is there currently a problem with direct bank feeds?

Happy Monday, @Trish 1.

 

We don't have any reported problems with direct bank feeds at the moment. I'd like to gather more information about your concern so I can provide the best possible resolution. May I know what bank you’re working with? Did you upgraded from standard connection to Direct connect? 

 

If you're unable to download your bank transactions, we can manually update your account. This fixes banking errors and refreshes your connection.

 

Here's how:

  1. Select Banking.
  2. On the Banking page, hit on Update.
  3. If prompted, enter your Multi-Factor Authentication (MFA) credentials and select Continue update. You must enter these credentials within 2 minutes of being prompted.

When downloading transactions, take note of the following guideline:

  • Some banks and credit card companies don't post transactions for download until later in the day or the next morning.
  • Some banks will show a transaction on their website but won't download the transaction until it posts.
  • If the missing transactions are the most recent ones, wait at least 24 hours in case your bank doesn't make them available immediately.

On the other hand, if you're trying to connect an account via Direct Feed, you may refer to this link I've attached on how to complete the process: Connecting your bank account to QuickBooks via Direct feed

 

Please get back to me with more details about this concern. I want to ensure you're all set.

 

I'll be keeping an eye our for your response on this. Have a lovely day!

Highlighted
Level 1

Is there currently a problem with direct bank feeds?

I have a number of clients with direct feeds from the NAB which aren't pushing through.

 

I just thought I'd check if anyone else was having the issue.

Highlighted
QuickBooks Team

Is there currently a problem with direct bank feeds?

Hi Trish, 

Thank you so much for taking the time to report this to us. 

 

We are aware of this issue and currently in the hands of our trusted engineers and being investigated at a priority. 

Trust that we are aiming to have this resolved the soonest time possible. 

 

We appreciate your patience. If you need the bank feeds urgently for reconciliation purposes, you can import the transactions using a csv file. Please refer to the link below for a detailed article regarding this. 

https://quickbooks.intuit.com/learn-support/en-us/bank-transactions/import-bank-transactions-using-e...

View solution in original post

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Level 2

Is there currently a problem with direct bank feeds?

Is it possible to get an ETA on this issue?

Highlighted
QuickBooks Team

Is there currently a problem with direct bank feeds?

Thanks for joining this thread, @chris99.


The bank feeds issue is being worked on by our engineers with utmost urgency (INV-39006). I'm unable to provide a definite time frame for when this will be fixed. Rest assured, I’ll update this thread once there’s progress about the investigation.


If you haven’t signed up for the notification list, I recommend contacting our QBO Care Team. They have to have to collect personal data to add the company. 


You’ll receive an email when the permanent resolution is available. The investigation can also help our engineers track the number of affected users and used this information to roll out the solution.


Here’s how:

 

  1. Go to the Help menu to access the Search window.
  2. From there, scroll down to choose the Contact us link.
  3. In another window, type the issue/topic in the field box and hit the Let’s talk button.
  4. Select how you want to reach out to our support team: Start a chat or Get a callback.

To fetch new transactions, use the WebConnect feature. This allows you to import new data and then download them into QBO.


I’m adding an article with links that will guide you on how to efficiently grow the business. It also contains information about the latest product improvements: QuickBooks Resource Centre.


I appreciate your patience while we’re working through this. Leave a comment below if you have other questions about the product. I’ll be right here to help further. Have a good one.