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accounts376
Level 1
‎April 27, 2023 01:01 PM

Bank integration with BankWest triggers a compromised account warning. When will the integration method with BankWest be fixed (perhaps via Open Banking)?

Hi QB,

 

I appreciate the cut & paste response from the link provided, and don't dispute QB hold customer privacy and security as a top priority (as they should), however BW T&C are what they, have not changed and QB access does not comply.

 

This issue has been around for quite some time and the root cause has not been rectified, i.e. QB access BW bank feeds via login credentials.  I do not intend using this method again as it does expose customers.

 

As previously mentioned, BW stated that accessing bank feeds using the current method means we are not covered by the "no-loss security guarantee".  If the bank feeds were accessed using an approved method, then we would be.

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GregRB
Level 2
‎April 27, 2023 09:50 PM

Bank integration with BankWest triggers a compromised account warning. When will the integration method with BankWest be fixed (perhaps via Open Banking)?

Thanks IntuitAika,

Our Bankwest integration is again working correctly.  Thank you for your assistance, great job.

Regards Greg

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adam116
Level 2
‎May 02, 2023 09:01 PM

Bank integration with BankWest triggers a compromised account warning. When will the integration method with BankWest be fixed (perhaps via Open Banking)?

As an update, it appears that in my case the fix for the issue was to delete my bank integration. Just contacted support who didn't believe me at first. Audit log confirms "System Administrator" deleted my bank integration.

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IntuitSheila
Level 8
‎May 16, 2023 10:10 AM

Bank integration with BankWest triggers a compromised account warning. When will the integration method with BankWest be fixed (perhaps via Open Banking)?

Hi there,

 

Thanks for posting in the Community! 

 

I understand you're having fundamental issues with your BankWest connection in QuickBooks Online. The product investigation about BankWest has been closed and resolved. Our engineering team has implemented a fix to address the bank feed connection between BankWest and QuickBooks.

 

Please follow the steps below to update and reconnect your bank account:

 

  1. Log in to QuickBooks Online using incognito window.
  2. Click on Banking or Bank transactions tab, select the BankWest account.
  3. Click on the Pencil icon, and click on Edit sign-in info
  4. Enter your internet banking credentials to reconnect the account.

 

If you're using a Security token, please enter the 4-digits PIN first. then on the next screen enter the 6-digit's Security Token.

 

If you're using a Secure Code, enter the Secure code in first prompt/screen to proceed.

 

Check if new transactions have downloaded in your account. If the issue persists, I would recommend contacting our Customer Care Team to further check your account connection.

 

Drop by again if you have concerns about bank connection in QuickBooks Online. I'll be right here to answer them for you.

Reply