United States United Kingdom Australia Canada (English) Canada (French) France Singapore South Africa Global Ireland
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Announcements
Want an expert to help you set up your QuickBooks Online? Find out how: Click here
JoMaRo7
Level 1
posted
‎November 26, 2020 05:15 PM
last updated ‎November 25, 2020 10:15 PM

BankFeeds

I have had no bank feeds since the end of September and am just about at the end of my patience.  I continually have to call to get an update and keep getting told the problem has been escalated!! No one can tell me when and if this problem can be resolved.  About to pull the plug with Quickbooks and change software provider.  Is anyone else having these problems?

Reply Join the conversation
1 Comment 1
Catherine_B
QuickBooks Team
QuickBooks Team
‎November 26, 2020 05:29 PM

BankFeeds

Hi there, JoMaRo7.

 

I'd like to ask what bank you're trying to update so I can walk you through the detailed steps on how to fix it. I can also check in our system if there are open investigations. Meantime, you can manually update your bank if you'll get the most recent transactions. 

 

Here's how:

 

  1. Go to the Banking or Transactions menu.
  2. Select the bank.
  3. At the upper-right, click Update. 

If you still get the same thing, I'd suggest disconnecting and reconnecting the bank to refresh its connection to QuickBooks Online. 

 

You can check out these resources that will help you manage bank transactions:

 

I'm just around the corner if you need more help. Take care!

Reply Join the conversation