Can I ask why Coles Credit cards are still not able to be connected? We pay for a service which includes direct bank feeds and it is so frustrating it is unresolved

I understand your situation, belindawray.

The issue on the integration or bank connection between Coles Credit Card is a known issue in which our engineers are fully aware of. As of the moment, we don't have any update on the investigation but rest assured that we are still working with your bank provider to reach a solution. 

Also, for you to receive any update on the ongoing investigation you can contact our support team to have your account will be added on the affected list.  

Feel free to message us back if you need further assistance. Thanks. 

This is the same response I have been receiving for months, surely it doesn't take this long to sort out the situation? If you can no longer get these bank feeds I think it is wrong to still advertise that you can. We are paying for a service we are not receiving with no end in sight. This has been an ongoing issue for quite a while now....

Hi belindawray,

I understand that you have fundamental issues with online banking connections. This is not what we are expecting our customers to encounter. While our banking financial team continues to liaise with Citi, provider of Coles and Virgin Money, to resolve the connection, we do not have any new updates.

I'd recommend reaching out to our friendly support staff so we can raise a ticket and attach your details to the ongoing product investigation to get this sorted.

1. Go to the Help menu.
2. Select the Contact Us button.
3. Type in your concern in the What can we help you with? field.
4. Click the Let's talk button.
5. Select either Get a callback or Start a chat in the Choose a way to connect with us section.

In the meantime you can manually import your bank feeds using a CSV file format. Here's a link you can check for more information: Import Bank transactions via CSV [VIDEO]

Let me know if you have more questions about online banking.