Thanks for reaching out. If you've tried the above troubleshooting steps and are still seeing an error, please get in touch with one of our Customer Success agents, so we can look into this for you.
This can be done by phoning 1800 046 038 between 8:30am - 6:30pm AEST Mon - Fri.
Alternatively, if you would like a call-back from a representative or talk to us via Messaging, follow the steps below:
1. Sign in to your QuickBooks Online company.
2. Select Help (?) at the top right.
3. Select Contact us.
4. Enter a brief description of the issue, then select Next.
5. Select Start a Chat or Get a Callback to connect to a live support team representative.
Please let me know if you have any other questions at all.