My Ubank bank feeds are not working. Ubank has recently implemented a new internet banking site but I cannot get Quickbooks to connect to it. Anyone solved this?

Hi craig-air,

Thanks for posting in the Community! We don't have any reported issues on Ubank feeds not working. If you have an existing connection with Ubank in QuickBooks Online, let's do some troubleshooting by doing a manual update and editing bank sign-in info. 

To do a manual update: 

1. Go to Bookkeeping, select Transactions, then select Bank transactions.
2. Select Update. 

If it's not working, kindly login to your online banking website and see if there are any notifications, messages or check your bank’s website for any announcements about new security requirements. If recently update anything on your bank’s website, like your account number, username, or password, you'll need to update that info in QuickBooks to refresh the connection. 

1. Go to Bookkeeping, select Transactions, then select Bank transactions.
2. Select the tile for the bank account. Then select the Edit ✎ icon.
3. Select Edit sign-in info.
4. Update your info as needed.

In any case you encounter the same behaviour after doing the troubleshooting above, I'd recommend to contact our support team to further check on the connection. 

For your reference, you can also check on this article: What to do if you get a bank error or can't download transactions in QuickBooks Online.

Feel free to drop a comment below if you have any other questions. 

This issue is because of the 2 factor authentication. Will it ever be able to function properly?

This issue is because of the 2fa. Will it ever be able to function properly?

Hi Rowan Hair,

Appreciate the update you've provided about the 2FA changes with UBank is causing the error 103 in the QuickBooks Online bank feeds connection.

Our system engineers are already aware of this outage and are working on fixing the said issue as soon as possible. As per checking customer tickets on file, I can see that your account has been added to the Product Investigation INV-82436 - UBank error 103. Rest assured our engineers continue to triage this issue and work with the bank. 

In the meantime, please continue to use a CSV file upload to be updated in your bank transactions in QuickBooks Online. You can check the links below:

• Manually upload your transactions, receipts, and bills into QuickBooks Online 
• Format CSV files in Excel to get bank transactions into QuickBooks

Please let me know if you have any additional questions. I'm always willing to assist.

Hi,

Just wanted to chime in and say I'm having the same 103 error issue.

It's a new account I'm trying to add, so 'update' doesn't apply to me.

Even for new connections there's a problem.

I appreciate you chiming in this thread to alert us about your UBank connectivity issues in QuickBooks Online (QBO), Adrian. I'll outline the steps to perform so you can resume receiving transactions from your bank account.

There has been a recent change to the Internet banking login URL. Hence, some UBank users are experiencing error 103 when linking to QBO, and are unable to receive bank feed transactions. Rest assured that our engineering team is actively investigating this to address the concern.

In the meantime, I suggest manually uploading them into QBO. Before doing so, note the date of the oldest existing transaction in the account to avoid entering duplicates. 

While the investigation is ongoing, I advise reaching out to our customer support team so your account will be added to the list of affected users. This way, you'll be notified via email when an update becomes available. To do that:

1. Sign in to your QBO company and select Help (?).
2. In QB Assistant, enter a description of your concern.
3. Select Contact Us to connect with a live support agent.
4. Choose between Start a Chat or Call Us.

Once resolved, it's best to reconcile your credit card accounts once a month to verify if they correspond to your statements. Doing so ensures they're balanced and accurate.

Let me know whenever you have additional questions about bank connections. I'm always ready to respond to your concerns. Stay safe, and have a great rest of the day!

This has been an issue for almost a year. Can we please have a response as to when this will be rectified?

Hi there, @gmoyle.

As I checked my resources, we have now an ongoing investigation about customers experiencing bank error code 103 with UBank. I understand the inconvenience it has caused to everyone, as we value your time in managing your bank feeds.

Our engineers are currently working on this to sort it out as quickly as possible. Since they are working on this internally, please know that we cannot provide a turnaround time regarding their efforts.

Moreover, to ensure you'll get an update about the resolution status, I recommend contacting our QuickBooks Support Team. This way, they can add your company file to the list of affected users and provide this investigation number for easy tracking: INV-92742.

To reach them, you can follow the steps below:

1. Sign in to your QuickBooks Online account.
2. Click the Help button.
3. In the QuickBooks Assistance chat box, select Talk to a human and or tap the Contact Us button at the bottom.
4. Then, type in your reason for contacting us in the What can we help you with? Box and click Continue.
5. From there, choose a way to connect with us; either to Chat with us, get a Callback, or call our support line directly by getting our Phone number.

Additionally, refer to this article for other options when contacting them. You can also scroll down to the bottom to see their support schedule and hours: QuickBooks Online Support.

We appreciate your patience while we’re working on this one. Stay safe!

I'm affected by this,

what is everyone doing for a work around?  the Ubank website doesnt even list transactions to export/import for me and I dont want to enter them manually.

I can share some information about the error you're experiencing with your bank to get your latest transactions, @larceme.

Have you encountered error 103 while updating your bank account in QuickBooks Online (QBO)? If this is the case, please note that there is an ongoing issue with the UBank and QBO connection. Some of our customers have been experiencing error 103 while trying to update their bank credentials.

Our Product Engineering team's already aware of the issue and is currently working on improving the connection between UBank and QBO. In the meantime, I'd recommend getting in touch with our Customer Support Team. By doing so, you can be added to the list of affected users and receive an email notification once we resolve the issue. 

To contact our Customer Support for QBO, click on the Help icon located at the top right corner of your account and let them know you'd like to be added to Investigation No. 92742. You can also follow the steps provided by RoseJillB  above. You can find more information about the different types of support we offer and their availability by checking out the QuickBooks Online Support article.

Also, please take note that transactions that will be imported to the QBO account from your bank depend entirely on your bank. 

You can also reach to your bank's customer support to check for any instructions on what you can do to export transactions from your bank and import it to your QBO account. From here, you can now manually upload your transactions. 

Let me know if you need more help or information about the banking error you have with UBank bank account. Keep safe, and have a wonderful day!

I'm not getting any error messages.

the transactions just do not come in

I appreciate you coming back and clarifying your concern about the connection between Ubank and QuickBooks Online. Let me provide the procedure to ensure your bank transactions appear in the system.

I recommend clicking the Update button in QBO to refresh your bank's connection and view the most updated transactions. You can follow the steps shared by IntuitAika to perform the process.

If the issue persists, I suggest contacting our QuickBooks Support Team. They have the tools to pull up your account in a secure environment and be able to investigate the cause of why the bank entries don't get imported into the program.

In case you need steps on how you can match or add transactions to QBO to avoid duplicate data, you can open this article: Find and categorise transactions in QuickBooks.

Don't hesitate to post again if you have additional queries about managing your financial institution's data in QuickBooks Online. I'm always here to help, larceme.