Are you able to provide more detail on what trouble you are having with the feed so we know how best to assist you? If you are seeing a specific error code, please refer to Step 3 of this article for troubleshooting on some more common errors. These can range from account or BSB number changes with the bank, if your online banking experienced a temporary outage, if the login details for your online banking have changed or other reasons.
If the above linked article does not cover the error you are experiencing, please feel free to reply with more information. I look forward to your response.
Thanks for providing that information and I appreciate you following the troubleshooting, I'm sorry to hear it hasn't resolved the issue. In this instance, the best option will now be to reach out to our Support Team for further assistance. They have the tools that will allow them to record this particular use case, verify the cause of the issue and if required raise for a further investigation. You can reach them directly on 1800 046 038, or by chat or a call-back: