Our Bank feeds are broken. I have done all the troubleshooting. Can you please check for me. Thanks

Hello samantha12,

Thank you for visiting the QuickBooks Community. I appreciate you for performing the troubleshooting steps to fix the issue about bank feeds not updating.  Could you please verify with me the specific bank accounts that were not updated?

I'll be on the lookout for your reply and waiting on standby.

Hi. I have attached a document showing the accounts that are not working. They are all our NAB accounts. Westpac is OK. Our credit card and foreign currency accounts regularly break but our savings and transaction accounts have never. The CCs break regularly so I know all the troubleshooting. I have done all this and it doesn't work. It is end of financial year and I don't have a lot of time to go through this with you. I just need them fixed. I am now manually uploading all the transactions for our NAB accounts so we can get ready for 30 June. I can't wait for it to be fixed.

Thanks

Thanks for getting back to us, samantha12!

I double-checked our thread but I'm unable to find the attachment you mentioned. I can see there is a reported incident with NAB Direct bank feeds connection with delayed/missing for NAB only (Transactions dated 17/6/2022 onwards) only.

We may have to check your account connection in the background to verify the NAB connection in QuickBooks Online. For us to better assist you, I'd recommend contacting our Customer Care Team, they have the tools to further check your account connection. As we're in a public post here in Community we're unable to ask for your personal information.

Here's how to contact support:

1. Go to Help.
2. Select Contact Us.
3. Enter your concern, then select Let's talk.
4. Choose a way to connect with us:
 

• Start a chat with a support expert.
• Get a callback from the next available expert.

Post again in the Community if you have more questions. I'll be around to assist you!

Has the reported incident with NAB from the 17th been fixed?

Hi Samantha12,

The product investigation is still in progress and our banking team is actively working with NAB to retrieve the file as of 20/6/2022 which contains transactions from 17/6/2022. Due to a system issue with NAB, feeds have been delayed. While we aren't able to provide specific time frames for completion, the work to resolve these unexpected behaviors is definitely in progress.

Until then, you can continue to use the alternative solution by manually entering the transactions or importing them using a CSV file to manage your business, and, as always, please let us know if there is anything we can do to help.  Thank you for your continued patience.

Feel free to reply to this thread if you have moe questions with QuickBooks Online.