I understand the urgency of this matter. Let me provide some troubleshooting steps to fix the issue so you can reconcile your account in QuickBooks Online (QBO).
Three possible scenarios may be causing the problem. These are the following:
You can check the possible fixes in every scenario in this article: QuickBooks Online doesn't load correctly or has blank pages. Before you proceed with the troubleshooting process, make sure that you clear your browser's cache and internet temporary files first.
Additionally, you can use a supported, up-to-date browser to have the best and most secure experience with our program. See this article for details: System requirements for QuickBooks Online, Accountant, Payroll, and QuickBooks Self-Employed. This article includes the requirements for your computer’s operating system, internet speed, and web and mobile browser will vary depending on your system.
Once everything is good and ready to reconcile your account. Visit these helpful resources for reconciling accounts:
Tap the Reply button if you have additional concerns or clarifications about reconciling accounts in the program. I'll be happy to assist you anytime.
We have spent 3 weeks with support with
- reconcile freezing when clicked (many other things work ok)
- cannot search globally - fails
- cannot type in product items
- cannot enter a customer in a new invoice
After reading this post it says dont run multiple tabs, which we do.
If we cant, this is a big limitation.
We will try this over the next couple of days and see if makes a difference.
If does, QBO Australia support, really need to be better trained as EVERY phone call its, clear cache
We have tried multiple browsers, different computers, different users, different ISPs, even different OSs (eg Mac to PC), all with issues.
Lets see how we go for a couple of days with ONE tab.