Hi there, @alect. I'm here to lend a hand in managing your transactions.
You'll need first to create a supplier credit to record the supplier overpayment. Here's how:
After that, make a bank deposit to enter the supplier refund.
And lastly, link the Supplier Refund Deposit to the Supplier Credit.
For more details about this process, see this article: How do I handle supplier credits and refunds?.
Once done, you can now match the Bank Deposit to the money received in the For Review tab on the Banking page. To give you more insights about categorising and matching your transactions, please see this link: Categorise and match online bank transactions in QuickBooks Online.
For future help, you can visit this resource: Reconcile an account in QuickBooks Online.
Leave a comment below if you have any other questions, I'm always here available to help. Have a great day ahead!
Now the refund from the supplier has appeared in our bank transactions but I cannot seem to allocate it to the bill payment? How do I allocate the actual bank transaction? Should I delete the "deposit" and then use the bank transaction in the bill payment with the credit?
Hello there, @alect.
Thank you for getting back and providing us with more information about this bank transaction you're trying to match.
After making the deposit using the steps provided by one of my colleagues above, you can now match the deposit with the refund in your banking transactions.
You don't have to delete the deposit since it is linked with the supplier credit. Let me show you how to match the deposit with the refund in your banking transactions.
You can learn more about bank fees at this link: How to account for Bank Fees when matching transactions in Bank Feed.
Also, you can check out this article about categorizing and match online bank transactions in QBO. It has detailed steps that'll guide you through the process.
I'd like to know how you get on after trying the steps, as I want to ensure this is resolve for you. Just reply to this post, and I'll get back to you. Take care always.
For some reason the deposit I created using the above instructions doesn't appear when I try to "match" - other deposits appear but not that deposit. It's dated 10.9.2021 but it doesn't appear when I select the appropriate date range or when I filter for "deposits". Any idea why not?