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vs73
Level 1
posted
‎July 18, 2020 04:11 PM
last updated ‎July 17, 2020 11:11 PM

I have bought a new computer and am unable to access the Reconcile feature - this is still working on my old computer???

 
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2 Comments 2
vs73
Level 1
‎July 18, 2020 04:16 PM

I have bought a new computer and am unable to access the Reconcile feature - this is still working on my old computer???

Every other function seems to be working - the icon is there but does not do anything when I click on it.

 

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Adrian_A
Moderator
Moderator
‎July 18, 2020 04:37 PM

I have bought a new computer and am unable to access the Reconcile feature - this is still working on my old computer???

Let's isolate why the Reconcile button is unresponsive, vs73.

 

There are times that an issue like this is caused by a browser-related issue. That being said, performing some basic troubleshooting steps helps us fix this concern.

 

To start with, let's try reconciling on a private browser. This is the best place to identify any browser-related issues. You can use these keyboard shortcuts to open one:

 

  • Google Chrome: Ctrl + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Microsoft Edge: Ctrl + Shift + P
  • Safari: Command + Shift + N

 

If it works, you can go back to a regular browser and clear its cache. A piled cache can also be the reason for some unexpected page behavior.

 

You can also switch to a different supported browser like Google Chrome, Mozilla Firefox, Microsoft Edge, or Safari.

 

Afterward, let's continue reconciling your accounts. I've added this article as your guide: Reconcile an account in QuickBooks Online.

 

Feel free to tag my name in your response. Have a great day ahead!

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