Welcome to the Community, Aquarian.
At the moment, QuickBooks Online (QBO) cannot automatically send receipts to your customers after their payments have been through reconciliation. Seeing that this needed feature is crucial to your business, I recommend sending Feedback to our Product Development team. They're the ones who make changes and adjustments based on the suggestions from our users.
To send a feature recommendation, you can follow the steps below:
- Click the Gear icon at the top, then tap Feedback.
- Indicate your comments or suggestions.
- Then select Next to submit Feedback.
You can trace your feature requests via the QuickBooks Online Feature Requests website.
Moreover, as a workaround, we can manually send payment receipts to your customers by locating the payment on the Customer's page and printing the payment transaction. This method also applies to your reconciled transactions.
Here's how:
- Go to Sales, then choose Customers.
- Click the dropdown icon on the tab under the Type on the Transaction List page, then select Money received.
- Look for the transaction, then click View/Edit.
- Select the invoice you want to create a payment, then tap Print.
- You can either Download or Print them and send them manually to your customer email.
In addition, you can generate various reports in QBO to gain insight into the financial status of your business if you have your transactions on altogether:
Don't hesitate to return to us here in the Community if you have additional questions about sending receipts in QBO. The Community will always be of help anytime, Aquarian. Have a great day ahead!
