Hello there, @info213. I'm here to help you so you can reconcile your accounts successfully in QuickBooks Online.
Before digging in, did you receive an error message when you reconciled your accounts? If you did, you can share it with us so we can investigate it further and provide you with an accurate resolution.
Since you can't push through the reconciliation process, I recommend performing some troubleshooting steps to see if the issue is within your browser. Please know that cache-induced browsers can affect the program's performance and might be the cause of why you can't proceed with the process. First, you can access your account using an incognito or private browser. You may refer to the shortcut keys below for easier access:
- Google Chrome: Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Microsoft Edge: Ctrl + Shift + P
- Safari: Command + Shift + N
Once signed in, you can reconcile your account to see if it pushes through the process. If it works, you may clear your browser's cache to eliminate them and start with a clean slate. Also, you can use other supported browsers to access your QuickBooks account.
Furthermore, I'll attach here this article in case you're having difficulties when reconciling your accounts: Fix issues at the end of a reconciliation in QuickBooks Online.
Also, you might consider visiting this reference for the overall workflow of the reconciliation process: Learn the reconciliation workflow in QuickBooks.
Please keep me posted on how it goes in the comments below. If you have other reconciliation concerns or questions about reconciling your accounts in QuickBooks, I'll gladly help. Take care, and I wish you continued success.
