I made a purchase of goods. Goods were returned and i received a refund to my account. how do reconcile this refund made to me??

Welcome to the Community, @pjb_enterprises-.

I'll show you how to record a supplier refund to your account. There are different ways to record the refund depending on how you made the payment. Follow the steps below for both payments made using a debit card and a credit card.

Here's how to record a refund for a debit card:

1. Go to + New, and select Supplier credit.
2. In the Supplier field, choose the appropriate supplier.
3. Enter the Payment date, Amount, GST​, ​and Category (This is the category, product, or service you’re getting a credit for).
4. Hit Save and close.
5. Go to + New, and select Bank Deposit.
6. In the Add funds to this deposit section, enter the following information:

• In the Received From field, select or enter the desired supplier.
• In the Account field, select the Creditors account (Accounts Payable).
• In the Amount field, enter the amount of the refund.
• In the GST field, select the appropriate GST (not inclusive/exclusive of tax).
• Select Save and Close.

1. Next, go to + New, and select Cheque.
2. Add the payee, choose the Supplier Credit and Deposit (from the drawer that appears on the right-hand side) and add them both.
3. The balance should be 0 as they will cancel each other out and select Save and close.
4. If you have Online Banking, go to Bookkeeping and select Transactions. Then, match the record found on the Bank transactions page.

Here's how to record a refund for a credit card:

1. Go to + New.
2. Select Credit card credit.
3. In the Payee field, select the appropriate supplier.
4. From the Bank/Credit account ▼ dropdown, select the credit card from where you received the refund.
5. Enter the Payment date, refund Amount, Tax, and Category.
6. Note: The category used here is the original expense account on the original bill.
7. Click Save and close.

Here is an article for the detailed steps: Handle supplier refunds and credits in QuickBooks Online.

For future reference, you can also read these articles to help you about reconciling an account:

• Reconcile an account in QuickBooks Online
• Learn the reconcile workflow in QuickBooks

Let me know if you have questions about recording a refund transaction in QuickBooks Online. I'm always here to help. Have a great day.

how do i add the supplier credit and deposit to the cheque when I cant even add the supplier credit, it only say's

"You cannot add a credit for a supplier without any open bills''

Hi ja56, thanks for joining the thread. You may need to create a bank deposit first before creating a cheque. This way, you'll be able to link the supplier credit and the deposit. 

Here's how: 

1. Select + New and select Bank deposit.

2. In the Add funds to this deposit section, enter the following information:
 

• In the Received From field, select or enter the desired supplier.
• In the Account field, select the Accounts payable.
• In the Amount field, enter the amount of the refund.
• In the GST field, select the appropriate GST (not inclusive/exclusive of tax).
• Select Save and close.

3. Next, go to + New and select Cheque.
4. Add the payee and choose the Supplier Credit and Deposit (from the drawer that appears on the right-hand side) and add them both.
5. Balance should be 0 as they will cancel each other out.
6. Select Save and close.

For more detailed information, you may also check this article: Handle supplier refunds and credits in QuickBooks Online.

Feel free to message us back if you need further assistance and we're here to help. Have a nice day!