Let's perform some troubleshooting solutions to get this sorted out, How to get your Ageing Reports t.
There are times when a browser's cache data becomes full of frequent access to web pages or damaged. This causes the odd behavior when unreconciling your bank transactions in QuickBooks Online (QBO). To better isolate this issue, try signing in to your account using a private or incognito window. This mode doesn't use the existing cache data and helps us confirm browser-related issues. Here's how:
- For Google Chrome browser: Ctrl + Shift + N
- For Mozilla Firefox browser: Ctrl + Shift + P
- For Safari browser: Command + Option + P
Then, unreconcile your bank transactions again. Here's how:
- Go to the Accounting menu.
- Select Chart of Accounts.
- Find the account holding the transaction. Then select Account history.
- Choose the transaction you want to unreconcile to expand the view.
- Review the check column. If the transaction is reconciled, you’ll see an “R.”
- Select the checkbox. This changes the letter in the box. Keep selecting it until the box is blank. This removes the transaction from the reconciliation.
- Press Save.
- Close the account register.
To learn more about this one, see the Undo or remove transactions from reconciliations in QuickBooks Online article. If it works, go back to your regular browser and clear the cache to delete those temporarily stored files and browsing history. The overtime collection of data can create corruption, however, removing this should fix the issue. You can also use a supported, up-to-date browsers to roll out the possibility of a browser-related issue.
Feel free to visit our Banking and transactions page for more insights about managing your company's income and sales transactions.
I'd like to know how you get on after trying the steps as I want to ensure this is resolved for you. Just reply to this post and I'll get back to you. Take care always.
