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Hello wordsmadealive-g,
I understand you're having fundamental issues with unable to match transactions from your QuickBooks Online Mobile App. There is an ongoing product investigation reported a few days ago with getting an "An unexpected error occurred while accepting your downloaded transaction in QuickBooks Online". You can note of the investigation number INV-99527 for reference.
Also, I can see that the engineers have applied a fix and the issue should now be resolved.
As a work around, you can manually create a transaction in QBO and then match it to the bank feeds.
If the issue persists, I would recommend contacting our Customer Care Team once more. That way, they can further escalate the issue with your QuickBooks Online details.
I'm still around to back you up with any banking issues you might raise. I'll keep a close eye on your reply. Have a good one!
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