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tmhsmith23
Level 1
posted
‎April 27, 2022 04:46 PM
last updated ‎April 26, 2022 11:46 PM

Does anyone else have trouble with their rules? Every time at least half of them are corrupted. And I have to manually delete and re-enter them. Why?

I'm using the latest version of chrome, I regularly clear my cache and cookies. And I've contacted help several times about this. It's still happening and it's extremely frustrating and time consuming to fix numerous rules, every time. Anyone have any ideas?
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1 Comment 1
Giovann_G
Moderator
Moderator
‎April 27, 2022 06:06 PM

Does anyone else have trouble with their rules? Every time at least half of them are corrupted. And I have to manually delete and re-enter them. Why?

This isn't the experience we want you to have, tmhsmith23.

 

I appreciate you attempting to resolve the bank rules issue by doing some troubleshooting steps. This issue is currently being investigated. Our engineers are already working to resolve the problem.

 

I know you've already contacted our support many times. If you haven't been included in the list of affected users, I recommend contacting them again. This assures that you'll be notified through email once the problem has been resolved.

 

  1. Sign in to your QuickBooks Online company.
  2. Select Help (?).
  3. In QB Assistant, enter the topic you need help with. You can also enter questions.
  4. Click Contact Us to connect with a live support agent.
  5. Choose a way to connect either via Start a chat or Call us.

 

Please see this article for the support hours: QuickBooks Online Support.

 

For future reference, I'm adding this resource as your guide in reconciling your account to ensure QuickBooks balances match with your bank and credit card balance: Reconcile an account in QuickBooks Online.

 

Don't forget to visit the Community space again if you need further assistance with banking.  I'll be glad to help you out.

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