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This isn't the experience we want you to have, tmhsmith23.
I appreciate you attempting to resolve the bank rules issue by doing some troubleshooting steps. This issue is currently being investigated. Our engineers are already working to resolve the problem.
I know you've already contacted our support many times. If you haven't been included in the list of affected users, I recommend contacting them again. This assures that you'll be notified through email once the problem has been resolved.
Please see this article for the support hours: QuickBooks Online Support.
For future reference, I'm adding this resource as your guide in reconciling your account to ensure QuickBooks balances match with your bank and credit card balance: Reconcile an account in QuickBooks Online.
Don't forget to visit the Community space again if you need further assistance with banking. I'll be glad to help you out.
You have clicked a link to a site outside of the QuickBooks or ProFile Communities. By clicking "Continue", you will leave the community and be taken to that site instead.
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