Hi jessica16,
Welcome to QBCommunity!
Sorry to hear that you're experiencing the green circle.
I would recommend running QuickBooks on Google Chrome. If you're still experiencing this error on Google Chrome, try these troubleshooting steps:
If the green circle persists, contact our Customer Success Team so we can do some further troubleshooting: https://quickbooks.intuit.com/au/contact/
Bonny
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