Hi there, kc90. Let me share some information about the issue you're having.
To be able to guide you on locating Line 74, can you tell me more about the actions you've performed? Are you trying to import suppliers to QuickBooks Online? I would also greatly appreciate it if you could post a screenshot of the error.
When inputting a supplier's name in QBO, it's important to make sure that the characters you use are acceptable to QBO. If you enter any unacceptable characters, it may result in a server error or other issues within the program. To avoid this, I can provide you with a list of characters that are acceptable by QBO.
- Alphanumeric: A-Z, a-z, 0-9
- Comma: ,
- Full stop: .
- Question mark: ?
- At symbol: @
- Ampersand: &
- Exclamation mark: !
- Number/hash sign: #
- Single quote: '
- Tilde: ~
- Asterisk: *
- Space: ( )
- Underscore: _
- Dash/hyphen: -
- Semicolon: ;
- Plus sign: +
In addition, you can check your customers, employees, or items if you've inputted some invalid characters in their names.
For more details and information, you can check this article: Acceptable characters in QuickBooks Online.
If the error persists, we can open your QBO account in a private or incognito browsing mode. There are times when our browser's cache can become filled and cause issues when working with your account. Using these browsing modes will help your computer run optimally and regain some storage space to continue working seamlessly.
See these keyboard shortcuts to open a private window:
- Google Chrome: Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Safari: Command + Option + P
Also, you can try clearing your cache and ensuring that you're using the supported version so you can run the program without any concerns.
You can check this article if you want to personalize your sales form: Customise invoices, quotes, and sales receipts in QuickBooks Online.
Don't hesitate to get back to us if you have further concerns about the error message you're seeing in QBO. We'll always be glad to assist you.
