QB online -desktop

Hi there, @epc-strata-iinet!

Before we can accomplish your goal for today, may I ask for more details about your initial post? Are you comparing the features while working in each version of QuickBooks, or is it about the company data conversion?
 

Keep me updated in the comments below. Hope to hear from you soon. Take care and stay safe!

When I log in to QB online from my desktop or iPhone the bank feed amount is reconciled with QB amount, however when I log in to QB online from my iPad the bank account is correct but the QB amount is not the same amount as when I log in with other devices. I have refreshed the QB data on the iPad, turned ipad on and off, logged out of QB and back in etc. and QB amount on ipad is still incorrect and states 0 New transactions. I don't understand why iPad QB amount is different to QB amount on other devices?  I have No idea how to get QB on iPad to show that bank account is reconciled. Any suggestions?

Good work and thank you for sharing the troubleshooting steps you've tried, @epc-strata-iinet. This way, I can determine where to start helping you reconcile your bank account balance.

Since the amount still doesn't match even after refreshing your data, let's consider deleting your app and installing it again. By doing so, the system activates the integrated connection between your accounts and syncs your transactions.

If this does not work, we'll have to log in to your QuickBooks Online account via any browser application on your iPad. Like so, we can find out if it's the iPad itself having issues in receiving your company data. Use this link to log in: qbo.intuit.com.

I'm also adding this reference with the tips and topics you can use while working with your banking transactions: Find Help with Bank Feeds and Reconciling Accounts in QuickBooks Online.

Don't hesitate to comment below if you have additional questions while working with your bank transactions or anything about QuickBooks. I'd be more than happy to help. Take care and stay safe!

I have deleted and re-installed QB app on ipad, updated apple software and still QB app on ipad has incorrect QB amounts. I tried logging in on iPad via qbo.intuit.com and the message says to update browser as the all new QB doesn't play nicely with my current browser. I have deleted and re-installed Chrome and was able to login via qbo.intuit.com and QB amounts were reconciled with bank account.

Issue seems to be with app on ipad not updating the QB account info (it is a new ipad 8th gen)  -as I can use app on iPhone 7 and get correct info. 

Hello there, @epc-strata-iinet.

Thanks for providing an update on this, Since the basic troubleshooting steps for this issue did not work for you, calling our Support Team would be ideal to get further technical assistance.

At the moment, we don't have a turnaround time as to when it will be fixed. I'd still suggest contacting our Customer Care Support to get you added to the list of affected users. This way, you'll be notified whenever the fix is available.

Our representatives are available from 6:00 AM until 6:00 PM on weekdays, and from 6:00 AM until 3:00 PM on Saturday.

Here's how to contact us:

1. Click the (?) Help icon in the upper right-hand corner of the Dashboard.
2. From there, select the Contact Us button and enter your concern in the description box.
3. Once done, select the Call us or Get a callback option.

To ensure we address your concern on time, check out our support hours.

In the meantime, you can check on the following FAQs to know more about what you can work on iPad and iPhone when using the app:

• QuickBooks Online (QBO) iPhone: Frequent Ask Question
• QuickBooks Online (QBO) iPad: Frequently Ask Question

You can visit this website: Mobile Applications Hub. This link contains resources about installing the mobile app, fixing login issues, running reports, and updating your billing information. 

Let us know if there's anything that you need. We're always here to assist.