Is anyone else using a Mac having an issue with importing timesheets in payroll? When I go to "Import Timesheets" (via Manage Employees), I just get a blank screen.

anderw · ‎August 04, 2020

Steven_Product Champion · ‎August 05, 2020

Hi anderw,

A blank screen can be an indication of a potential browser issue that is preventing the system from displaying the screen correctly. Whilst I have not heard any news of a import time-sheets issues today, I would encourage you to click here for work arounds concerning clearing cache and cookies to fix browser issues within KeyPay and Quickbooks. If this does not work I would then ask kindly for you to give us a call on 1800 046 038 (8:30 - 6:30pm, Mon-Thurs AEST) so our customer success team can have a look.

Thanks,

-Steven

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Is anyone else using a Mac having an issue with importing timesheets in payroll? When I go to "Import Timesheets" (via Manage Employees), I just get a blank screen.

Is anyone else using a Mac having an issue with importing timesheets in payroll? When I go to "Import Timesheets" (via Manage Employees), I just get a blank screen.