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Welcome to the Community, 1accounts-arnhem!
You'll have to remove the sub-customers linked to each parent customer before merging them in QuickBooks Online. Here's how to remove sub-customer from the list:
Once done, you can merge the two parent customer after.
Furthermore, here's how you can export the customers via excel in QBO.
For reference you can check this link to learn more about: Merge duplicate accounts, customers, and suppliers in QuickBooks Online.
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