cancel
Showing results for 
Search instead for 
Did you mean: 
Dobby1981
Level 1

BAS Error

Hi,

 

When trying to lodge my GST I get the following error.

 

"An application error has occurred while processing your request"

 

I have done this in the past with no issue. Can someone help. Thanks in advance.

 

 

 

 

1 Comment 1
Steven_Product Champion
QuickBooks Team

BAS Error

Hi Dobby, 

 

ATO outages due to scheduled maintenance usually generate this application error whilst the ATO's systems are down, so I would encourage you to try later this morning to see if you get the same BAS lodgement error. That being said, if you try and still receive the same error I would like you try a small troubleshooting step. 

 

As the error may stem from the web browser even when all connections are set up correctly, I would advise to check our browser troubleshooting guide here. This includes clearing cache and cookies, whilst also trying different web browsers e.g. Firefox or Chrome to try submit the BAS through QuickBooks again. 

 

If still unsuccessful, I would kindly ask you reach out to our friendly support staff by clicking here so we can confirm the ATO connection is active, and troubleshoot further. 

 

Hope to hear this gets resolved, 

 

-Steven