GST on sales not showing in Sales transaction

Hi Marlene,

Thanks for posting in the Community!

Is the sales transaction you're trying to assign GST on sales is downloaded from the bank feeds? If yes, let's check if the account set up is not a credit card account. Know that there is no option to receive income on a credit card type account and hence no GST on Sales is visible when money is received on a credit card account. Any money in transaction on credit card account can either be recorded as a transfer or a credit card payment but not as an income.

You'll have to manually create the sales transaction through + New and make sure to select a bank account type for Deposit to field.

Furthermore, let's check if your GST is turned and GST on sales is active from the tax rates. Here's how:

1. Click on the GST tab.
2. If GST is turned on click on Settings.
3. Click on Edit rates.
4. Check if GST is showing from the list and is turned On.

If the GST 10% is showing, I recommend contacting our Customer Care Team. That way, they can check your account in a secure form.

Post again in the Community if you have other QBO questions.