Hi hansen-chris,
I'd like to direct you to reach out our Customer Care Team. We will be able to pull up your account and check the status of the payment. Before doing so, please check our support hours here. Then follow these steps:
- Click the Help icon located in the upper right-hand corner.
- In the Help window, click the Contact Us button located at the bottom.
- Enter your question and click Let's talk.
- Select Start messaging or Get a callback.
If you have any additional questions, please let us know in the comments. Take care.