Hi, Helenip. I would like to know what the prompt message says. If the following information appears in every validation, I recommend verifying your company information.
Start by verifying all the registration details:
- Access the Settings by clicking on the gear icon located at the top right corner of the page.
- Then, select Company and verify that your business name, ABN, and GST registration details are accurate.
If all the details are correct after these checks, clear your browser cache or use a different browser. Sometimes, browser-related issues can cause errors in the system.
Let's also review this article, which outlines exceptions and alerts when preparing a Business Activity Statement (BAS): GST exceptions and reports in QuickBooks Online.
Also, check out this article to learn how to resolve discrepancies between the GST or Pay-as-you-go Withholding (PAYGW) amounts displayed on your Prepare BAS screen and those in your reports: What to do when BAS amounts look incorrect.
If you have more questions, inform us in the Reply section below.
