We can provide information on how to post sales in QuickBooks Online or (for example) guide you to change the income account for a product/service item if you want to record these to different accounts, however we are unable to advise on how third party apps integrate with QuickBooks Online or what limitations these have and why. As these apps are built and maintained by these third parties we would suggest you reach out to their support for questions regarding integration. On Unleashed Software's page in the App Store, they have both a support website and contact number with which you can reach out to them and determine why the application has an option to change the Cost of Goods Sold account but not the Sales account. You can also refer to the Intuit Developer website if you want to look further into app developments and APIs.
The problem is that they say the limitation is at your (ie QBO) end, not with their app.
They're saying that QBO API allows them to specify a COGS account dependent upon which product has been sold, but not an equivalent Sales account - and that this is a limitation on the QBO side, not Unleashed.
How can I get some help with this?
I have raised this with another member of the product team and am currently waiting to hear back - I have done some testing of my own on this app however I don't know where this issue ultimately falls (QBO or Unleashed), if there is a reason and/or if it's a product limitation. When I have a reply I will update this thread again; if it is a limitation with QBO we can certainly pass this feedback on to the development team although I wouldn't be able to advise if/when this would be implemented. In the meantime I would also suggest you explore the Community to see if anyone has posted about anything similar, or another user may comment here as well.
I've been checking in periodically to see if we have any updates on your question, however we don't have anything further as yet. In this situation we would need to ask you to please reach out to our Support Team directly to raise your question regarding the limitation. They will need to bring up your account and create a case so this can be escalated further to determine where the limitation lies and if there is any way we can support the query. Feel free to advise them you have already reached out in the Community and to the app provider. You can contact them here, or by: