Hi finance124,

I've been checking in periodically to see if we have any updates on your question, however we don't have anything further as yet. In this situation we would need to ask you to please reach out to our Support Team directly to raise your question regarding the limitation. They will need to bring up your account and create a case so this can be escalated further to determine where the limitation lies and if there is any way we can support the query. Feel free to advise them you have already reached out in the Community and to the app provider. You can contact them here, or by:

1. In your QuickBooks Online, click the Help menu in the upper-right corner.
2. Select Contact us and enter the details of your concern.
3. Click Let's talk and choose Chat or Get a callback.
4. Enter the required information.
    

Thanks!

-Kass