Good day, oliver326488.
Thank you for reaching out to the Community. There will be no extra charge when contacting our customer support team as long as you have an active subscription to QuickBooks.
To contact our customer support team, here's how:
Also, you can post your inquiries here in the Community. As always, Community is full of experts who are knowledgeable in all aspects of QuickBooks, so please don't hesitate to reach out to us if there's anything you need. We're always pleased to help you along your path to success. And we are always open 24/7. Have a great day!
Yes. You can also reach out to our Phone Support team through your mobile app, oliver326488.
Let me guide you with these steps:
I've also added this article that has a list of what we can do with the QuickBooks Online app: Compare Mobile App Features.
Just a heads up, the given article is in the US version but, the information is just the same as the AU QuickBooks version.
Let me know if you need help. Take care!