Does the quickbooks customer support will charge extra money before we can get help?

[AileneA]

Good day, oliver326488.  

Thank you for reaching out to the Community. There will be no extra charge when contacting our customer support team as long as you have an active subscription to QuickBooks.  

To contact our customer support team, here's how: 

1. Sign in to your QuickBooks Online company. Then click Help (?). 
2. Click Talk to a human. 
3. Choose Talk to a human. 
4. Enter your concern. 
5. Tap Contact us. 
6. Choose either: 

• Post a question 
• Message an agent 
• Get a callback   

Also, you can post your inquiries here in the Community. As always, Community is full of experts who are knowledgeable in all aspects of QuickBooks, so please don't hesitate to reach out to us if there's anything you need. We're always pleased to help you along your path to success. And we are always open 24/7. Have a great day!

[oliver326488]

Hi AileneA, 

Just wondering dose the customer support only the software for PC only. Do they support the app on mobile phone too? 

[Adrian_A]

Yes. You can also reach out to our Phone Support team through your mobile app, oliver326488.

Let me guide you with these steps:

1. Tap the Menu icon, select Help.
2. Tap Help and Support.
3. Select Contact Us.
4. Enter a brief description of your concerns.
5. Tap Let's talk.
6. Select Get a callback.

I've also added this article that has a list of what we can do with the QuickBooks Online app: Compare Mobile App Features. 

Just a heads up, the given article is in the US version but, the information is just the same as the AU QuickBooks version.

Let me know if you need help. Take care!

[PT_2023]

Wishing the previous answer was true. Unfortunetly, both times i have called to get assistance- A) Was a new user that could not assist me in any way and just left it even worse then it was. 
And today again, I called in to get help and for further assistance they want to charge us an extra $35.00 dollars on top of the qb payments, payroll etc. 

Just starting to become money hungry . more companies will start to opt out and find a better program or alternative programs to use as we can't get assistance now without paying extra charges. 

[IntuitSheila]

Thanks for joining the thread, PT_2023!

We wanted to make sure you have reached the correct support for your QuickBooks account. 

The information provided by my colleague Adrian-A is correct. There is no additional fee when contacting our Customer Care Team for support. I would recommend using the Help menu in your QuickBooks Online account to be routed to the correct support. Or use the QuickBooks Online Australia support link https://quickbooks.intuit.com/learn-support/en-au/contact.

Please let me know if you have any additional questions. I'm always willing to assist.