Could you clarify what isn't working for you? Is the button not responding when you select it, or is it working, but only sending the same invoice template that has been previously sent?
Let me know and I can start troubleshooting on a solution.
Hi there, woodsee.
Currently, sending overdue reminder template using QuickBooks Mobile app is unavailable. This is only available when accessing QBO through a web browser.
Before doing that, you'll have to set up an invoice reminder from Account and Settings.
Once done, please follow the steps below on to how manually send the reminder to all overdue invoices.
Please check this article on how to design the invoice you’ll send to your customers through QuickBooks Online: Customize your invoice emails.
Please let me know if you have other questions related with QuickBooks. I'm always here to help you.
Less impressed every day. The app should do everything the web browser version does or just simply allow a mobile browser version and drop the useless app except for mileage tracking. Would save development coats on this waste of space.
I would hope the executives read these responses. The amount of time Intuit Team Members likely take to give us their best responses and I know they are trying their best. Is unsatisfactory.
Make a button to send a reminder. The invoice exists in your cloud not my computer. You are able to send price increase emails quite easily, at this point every 3 months it seems.
Support your employees and clients better, you're more than capable.
Appreciate the feedback you have with QuickBooks Online mobile app. I understand your frustration with this process and the feeling that the current setup doesn't match your specific business need.
I can see how having the abilities you're looking for would be beneficial to you and other users. I'll be sure to pass your suggestions along to the Product Development Team. I'd recommend sending your feedback through the Gear Icon and clicking on Feedback in QuickBooks Online.
Please know that the Community team is always here to help if you need anything else.