How can i change my email so the customer will receive from a different email

Hello there, @oldtimberfloors.

You can connect a Google account to send forms from a Gmail address in QuickBooks Online (QBO). This way, your customers will receive one from a different email. Let me show you how.

QuickBooks send forms, like invoices, using the default email address (quickbooks@notification.intuit.com). However, you can add a Gmail address and let your customers receive them through it. To do this, let's go to the Send email window. Here's how:

1. Go to the Sales menu.
2. Open an invoice.
3. Make sure the customer's email is entered in the Customer email field and select the Save and send option below.
4. Click the From drop-down arrow and select the + Add Gmail address option.
5. In the Send invoices from your Gmail address window, click the Connect Google account button.
6. Follow the on-screen instructions to complete the process.

Once you're done, select your Gmail address in the From field while in the Send email window before sending.

Also, you may want to check out this article as your reference to guide you if you need to change what email address appears on your sales forms in QBO: Change the email address your customers see in QuickBooks Online.

Let me know if you have other concerns about sending forms and managing income transactions in QBO. I'll gladly help. Take care, and I wish you continued success, @oldtimberfloors.

Hi,

Is it possible to change to an Outlook email address (not gmail), instead of: ([email address removed])?

We have had some clients ignore our invoices because they have not come directly from our business outlook account and is causing issues.

Any help would be much appreciated.

Thanks.

Hi BethBaldwin,

In QuickBooks Online the default email address when sending sales forms is [email address removed]. Your company email will only show in the content of the invoices. Another option is to use a Gmail address in sending your sales forms. Other than that, using Outlook email address is unavailable at the moment in the current options. 

As a work around, you can either send the sales form from your email and forward them to your customers or download the sales form and attach them to your Outlook email and sent to your customers.

To learn more about how to change your customer-facing email address, please check the steps below:

1. Go to Settings and select Account and settings.
2. From the Company tab, select Contact info to edit it.
3. Enter your company's email address in the Company email field.
4. If this is the same as your customer-facing email address, tick Same as company email.
5. Else, untick Same as company email and enter your customer-facing email address.
6. Select Save then Done to save your changes.

If you don't want to use templates, you can change the email address for the user account you use to send sales forms. Here's how:

1. Select Settings ⚙ and then Manage users. 
2. Find the user account and select Edit.
3. Change the email address.
4. Select Save when you're done.

You can check this article to learn more about Change your customer-facing email address and Change the email address your customers see in QuickBooks Online.

Feel free to leave a comment below if you have any other QuickBooks Online concerns. We are always available to help.