cancel
Showing results for 
Search instead for 
Did you mean: 
freshwatersocial
Level 1

How can i find a customer previously made inactive?

 
1 Comment 1
Ethel_A
QuickBooks Team

How can i find a customer previously made inactive?

I'm here to help you find an inactive customer in QuickBooks Online, @freshwatersocial.

 

Inactive customers can still be recovered. You can also see their previous transactions in their profile.

 

Here's how:

 

  1. On the left navigation bar, click Sales.
  2. Go to the Customers tab.
  3. Click the small Gear icon inside the Customers page.
  4. Under Other, tick the checkbox beside Include inactive.

 

If you wish to make this customer active again, refer to this article: Add and manage customers in QuickBooks Online.

 

For future reference, I'm adding this article to guide you if you want to run a report that shows customer transactions. Click the link to see your transactions with customers or suppliers: Common custom reports in QuickBooks Online.


Feel free to click the Reply button below if you have questions about managing customers in QuickBooks Online. I'm always here to help. Have a great day.