I'm here to help you find an inactive customer in QuickBooks Online, @freshwatersocial.
Inactive customers can still be recovered. You can also see their previous transactions in their profile.
Here's how:
- On the left navigation bar, click Sales.
- Go to the Customers tab.
- Click the small Gear icon inside the Customers page.
- Under Other, tick the checkbox beside Include inactive.
If you wish to make this customer active again, refer to this article: Add and manage customers in QuickBooks Online.
For future reference, I'm adding this article to guide you if you want to run a report that shows customer transactions. Click the link to see your transactions with customers or suppliers: Common custom reports in QuickBooks Online.
Feel free to click the Reply button below if you have questions about managing customers in QuickBooks Online. I'm always here to help. Have a great day.