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Level 1

How do I remove a clients option to pay with PayPal.

3 Comments 3

How do I remove a clients option to pay with PayPal.

Thank you for posting here in the Community, @niufloin.


In QuickBooks Online, you have the option to disconnect the app and get rid of the clients' options. To perform the process, visit the Intuit App Center, then unlink the connection between the programs. 


Here' how:


  1. Select Apps from the left menu. 
  2. Choose My Apps.
  3. Find PayPal from the list. 
  4. Select the Action drop-down menu, then choose Disconnect
  5. Complete the short questionnaire.
  6. Click Confirm Disconnect to remove the app from your company profile.

In case you no longer accept online payments, I suggest removing the checkmark from the sales form template. You can follow these steps:


  1. Click the Gear icon. 
  2. Select Custom Form Style. 
  3. Click Edit on the form you're using for the invoice. 
  4. Go to Payments tab. 
  5. Remove the check mark for Online payment. 

For future reference, I'm also attaching the Disconnect an app article. It provides the detailed steps for QBO and QBOA.


If there’s anything else I can help you with, click the Reply button and post a comment. I’ll be right here ready to help you. Have a good one.

Level 1

How do I remove a clients option to pay with PayPal.

I tried following these steps but cant find the option to remove the Payment option

Level 8

How do I remove a clients option to pay with PayPal.

Hi Joseph08,


The step provided by my colleague, AlcaeusF is how we can remove the PayPal payment option on your customer's invoice.


If you have disconnected the PayPal app through your My Apps section in the Apps tab, the PayPal payment option should no longer be available for your customers.


Furthermore, if you were unable to disconnect or you cannot see the option to remove the PayPal app from your Apps tab, I would recommend contacting the user who connected the app and have them disconnect it through QuickBooks Online. Only QuickBooks Online Admin users can connect and manage apps in QBO.


You can check this link to learn more about how to: Disconnect an app in QuickBooks Online and QuickBooks Online Accountant.


Let me know if you need more information about QuickBooks or anything else. I'm always here to help. Have a great rest of the day!