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dale-lowther
Level 1
posted
‎January 17, 2021 12:46 PM
last updated ‎January 16, 2021 5:46 PM

I accidentally marked an invoice as paid when it wasn’t paid?

 
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1 Comment 1
MichelleT
Moderator
Moderator
‎January 17, 2021 04:21 PM

I accidentally marked an invoice as paid when it wasn’t paid?

Hello, dale-lowther,


The powerful invoicing tools in QuickBooks Online are user-friendly, and mistakes can easily be corrected. I'd be happy to help you correct the payment you've marked as paid on your invoice.To do this task, here's what you'll need to do: 

  1. Click Sales.
  2. Go to Invoices tab, then open the invoice.
  3. Tap on 1 payment link at the upper right hand above the PAID payment status. 
  4. Press on the link for the date.
  5. On the Receive Payment window, click on More button at the bottom. 
  6. Hit on Delete, then choose Yes. 

That's it! You're now able to remove your invoice back to unpaid status. Once you do so, your invoice status will once again ask you to "Receive Payment".

 

If you'd like more information on invoicing in QuickBooks Online, check out this article: Create invoices in QuickBooks Online.

 

Please don't hesitate to reach back to me if you have questions. I'll be here to lend a hand, Stay safe!

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