I have added a logo to invoice and quote templates. it shows on the invoices but not on the quotes. why does it show when editing but not on customer copy?

Hi -childersmowerse,

Thanks for posting in the Community! Let's try to do some browser troubleshooting and try to re-upload the company logo on your custom templates. Start with accessing your account using an incognito window. Use the following shortcut keys below:

• For Google Chrome browser: Ctrl + Shift + N
• For Mozilla Firefox browser: Ctrl + Shift + P
• For Safari browser: Command + Option + P

Once done, login to your QuickBooks Online account and re-upload the logo on the Standard template and if you have a custom template for quotes you can upload it from there also. 

1. Go to Gear icon and select Custom form styles.
2. Select Edit on the Standard template. 
3. On Design tab, click on Make logo edits.
4. Click on the + sign and select a logo. 
5. Select Save and Done. 
    

You can try to create a new quote and click on Print or Preview to confirm if the logo is already showing on your quote. 

Feel free to post again if you need further assistance with logo on quotes. I'll be around to help. 

hi and thank you.

I tried that but still the same issue.

it shows up on the preview, but not on the pdf sent with email.

I appreciate you taking the time to get back to us, -childersmowerse.

I want to make sure this gets routed to the right department. Since you've tried all the possible solutions to show the added invoice logo to the customer's copy, I recommend reaching our QuickBooks Care Team. They can conduct further investigation to fix this issue.

Here's how:

1. Go to the Help menu at the upper right.
2. Select Contact Us.
3. Enter your concern.
4. Click Let’s talk.
5. Choose Get a callback.
6. Type in your contact info.
7. Select Confirm my call.

You can check out this article for our most updated contact information: Support hours and types.

Looking forward to hearing your response. Get back to me and I'm always here to assist.