Hi liz_spaanderman,
When you find that a invoiced amount is missing or hidden to your bank reconciliation there are a two things that are good to check on the receive payment attached to the invoice.
On your Receive Payment screen attached to invoice, you will see on the same line as Payment Method you'll see the field Deposit to. Confirming that this field has selected the correct bank account or in some cases it may have Undeposited Funds account selected, which is where you funds would be currently sitting.
- You can change this account by selecting the drop down arrow in the Deposit to field, change it to the correct account
- Then select Save or Save & Close
Secondly within the Receive Payment, it would also be important to check that the payment date is not one that falls outside of the period you are trying to reconcile.
- You can change this by selecting in the Payment date field and adjusting the date
- Then select Save or Save & Close
Then you can return to your bank account and check that the deposit is now showing on the date. From there you can return to the Reconciliation and check that the transaction is now included.
Let me know how you go,
-Steven
