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emmanuelazzopard
Level 1

Invoices and quotations lost

Invoices and quotations lost
1 Comment 1
ReymondO
QuickBooks Team

Invoices and quotations lost

Good day, Emmanuel. Let me assist you in locating your missing invoices and quotations in QuickBooks.

 

Before we proceed, can you tell us exactly which section in QuickBooks you're unable to see your invoices and quotations? This way, I can provide the appropriate troubleshooting steps to fix the problem.

 

In the meantime, let's open your account in a private window. Doing this will help us check if the issue is related to excessive cache build-up in your current browser. You can press the following shortcut keys to access this mode:
 

  • Google Chrome: Ctrl + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Microsoft Edge: Ctrl + Shift + P
  • Safari: Command + Shift + N

 

If it works, return to your regular browser and clear its cache. Alternatively, you might consider using other compatible browsers if the issue persists.

 

Moreover, you can run sales reports to review your purchases, sales, and inventory status in QuickBooks.

 

If you have further questions about lost invoices and quotations, just add them to the thread. I'll be here to help you out.