'Paid' invoice have suddenly been marked as 'unpaid' back into last year. This may happened after a reconcilition when i look at the audit log. Wondering how to resolve

Hello Jesseov,

It's possible that the invoice was modified. To fix this, let's open the invoice again and link the payment. Here's how:

1. From the Sales tab, select Customers.
2. Select the customer.
3. Go to the Transaction List tab.
4. Select the invoice payment.
5. Under the Outstanding Transactions field, select the payment.
6. Select Save and close.

I've also added these articles for more information about reconciliation:

• What's a reconciliation?
• How to adjust a reconciliation

Don't hesitate to get back to me if you still need my help. Stay safe!

Hi Adrian,

    It is about 30-50 transactions, all bills/expenses that we have paid previously have now all been marked as unpaid.  They are paid and maybe something has broken in the back end.  Can you help resolve?

Thanks for getting back to us, @Jesseov.

I tried to check if there's an ongoing issue with this, but there isn't currently one. To isolate this, try logging into your QuickBooks Online (QBO) account using a private browser (incognito). There are times that the browser is full of frequently accessed page resources, causing some unusual responses.

Here's how:

• Press Ctrl + Shift + N (Google Chrome).
• Ctrl + Shift + P (Firefox).
• Control + Option + P (Safari).

Once signed in, try to check the transactions again to double-check.

If everything looks good, go back to your default browser and perform a clear cache. Every so often the cache becomes overwhelmed with older data which can potentially cause viewing and performance issues. Clearing it will refresh the system, and you'll be able to work with a clean slate. However, if the issue persists, try using other supported browsers.

Reach out to me in the comment section below if you have any other issues or concerns. I'm always here to help. Have a great day!

Unfortunately that didn't fix it. I have done some digging and the 40 bills that are marked as 'unpaid' when you click the 'make payment' button then 'audit history' shows there is an indirect edit on all of them on April 28th between 12:45pm and 12:51pm.  

This was the day I did the last reconciliation and it appear to have made some duplicates.  

Really not sure where to from here... do I have to go through and search for duplicates and delete and how do I know it won't throw the reconciliation out or happen again?

I appreciate you for getting back to us, @Jesseov.

I can help you get the support you need to get this sorted out. Since the problem persists after performing the basic troubleshooting provided by my peer, I suggest contacting our QuickBooks Support Team.

Also, the indirect edit from the audit log may be changes made from a user. I have a few easy steps you can follow to reach out to our support. Here’s how:

1. In your company, go the Help icon to choose Contact Us.
2. Type the issue/topic under the What can we help you with section and then hit the Let’s talk button.
3. Scroll down to select the Get a callback option and then enter your contact information.

Additionally, I recommend the following resource which contains helpful information about audit log, as well as reconciliation:

• Use the audit log in QuickBooks Online.

• Reconcile an account in QuickBooks Online.

• Fix issues when you're reconciling accounts in QuickBooks Online.

Please know that I'm just a post away if you have any other questions. Have a great day ahead.

I still think it has something to do with the reconciliation.  I went to the bank register and all of the above mentioned are marked 'c' instead of 'r'.  I guess I'll have to wait till Monday to get support and discuss with my accountant where to from here. Thanks.

 @Jesseov Did you discover how to resolve this? The same thing has happened to me. I performed a reconciliation, but now I have multiple vendor invoices that I have already paid showing as unpaid and overdue. Let me know...

Thank you, Erin. 

Hello there, Erin.

Let me share some information about the unpaid invoices, even if they're paid already. 
 

It could be that the paid invoices were marked as unpaid ones after the reconciliation. It would be better to check if there are available credits from unapplied invoice payments that should be applied to those invoices.

If that's the case, I would recommend checking it together with your accountant to make sure that everything is properly set up. Also, they can explain thoroughly and elaborate on how things go when reconciling your account.

Here's an article where the reconcile workflow in the Online product can be found: Keep your QuickBooks accounts accurate.

Let me know if you have more something to ask about it. I'm right here together with the Community people to assist you. Keep safe!

Hi! Did you ever figure this out? We are having the exact same issue. I contacted QuickBooks support, and they were not helpful.

Hi there, @kcornett. Let's work together and figure this out.

The Audit Log report will show you the history and changes made to your account. This report helps determine if a certain activity is made which causes your paid bills to show up without a bill payment.

Use this article to read and learn more about your account history: Use the Audit Log in QuickBooks Online.

We can also generate a transaction list report showing only your bills and bill payments to identify if the transactions in question are duplicates or not. Learn more through this link: Customise Reports in QuickBooks Online.

From here, review each transaction detail of the unpaid bills and enter the corresponding bill payments to close them. Or go ahead and void or delete them if you have confirmed they're already duplicate entries.

I've included this reference that'll help you understand your account and its transaction history which breaks down how much money you have or owe: The Chart of Accounts in QuickBooks.

Let me know in the comments below using the Reply button if you've got questions other than working with your vendors' invoices. I'll be here ready to lead a helping hand. Take care always!