I don't want to accept online payments. How do I get rid of the Review and Pay button that appears on an invoice that I have emailed to a customer?

Hi user86876,

There is an option to turn this on or off based on your personal preference.

1. Go to Settings (cogwheel) 

2. Select Custom Form Styles

3. Select Standard

4. Select the Payments tab

5. You will see there a box titled Payments with PayPal, you are able to tick or untick it and this will determine whether your customer see's this button or not

This should solve your issue, let us know if it doesn't.

Kristian. 

Hi Kristian,

It is currently unticked but there is still a “Review and Pay” button that appears on the email and on the bottom of the invoice. 

INVOICE NO. 2012

If you click the button, it takes you to this:

BALANCE DUE A$300.00

Contact {company} if you're not sure how to pay this invoice.

It is confusing our customers as to how to pay.

Any other ideas?

OK, you might need to try and disconnect the PayPal application all together.

Use the following article to help you out if you're not familiar on how to do this -

https://quickbooks.intuit.com/learn-support/en-au/other-questions/disconnect-an-app/01/262731

After disconnecting the PayPal app I would recommend signing out and signing back in the refresh the system and see if it still comes up.

Let us know if this works.

Kristian. 

I don't have anything in My Apps.  I haven't got the Paypal App.

Hi User86876, 

Thank you for getting back to us on this. 

It would be the best for us to take a look on our back-end with you on this. Knowing community is a public forum, I would encourage you to contact our support team as we would need to verify some customer detail before we can support you further on this. Please feel free to reach out to us via the help button in product or visit our contact us page for support options. 

Thank you and look forward to hear from you!