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Hi there, @queenslandpest-l.
It seems to me that the Auto apply credits settings were turned on. That's why your invoice shows is paid automatically.
We can turn this feature off so it won't affect your invoice. Here's how:
Also, you can open to and unlink the payment for that specific invoice so that it won't automatically mark as Paid and Deposited. I'd be glad to show you how:
Here's our great resource for your future reference: Create invoices in QuickBooks Online. it helps you learn more about customizing, sending, and printing your invoices in QuickBooks Online.
Post again if you have other concerns. I'd be around to back you up.
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