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Rebecca - Product Champion
Level 3
posted
‎September 04, 2020 05:16 PM
last updated ‎September 04, 2020 12:16 AM

Refunding a Deposit to a Customer while keeping an Admin Fee

I am needing to process a refund to a customer while retaining an Admin Fee.

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Best answer September 04, 2020
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Rebecca - Product Champion
Level 3
‎September 04, 2020 05:22 PM

Refunding a Deposit to a Customer while keeping an Admin Fee

If you are needing to refund a deposit amount on an Invoice while applying an Admin fee please see the below steps:

 

1. Set up a petty cash or clearing account.
2. Void the original invoice.
3. Create a transfer of the Deposit amount from Petty Cash to the Bank Account.
4. Match the bank feed amount. This should be in the 'for review' section after deleting the original payment and voiding the invoice.
5. Create a new invoice with just the Admin fees.
6. Receive payment of this invoice in to the Clearing Account.
7. Create a transfer of same amount as refunded to customer from the Bank Account to the Clearing Account.
8. Match the refund transaction from the Bank Feed to the Transfer created in step 7.

 

If you are looking for more information on Refunding Deposits please refer to this article. 
For more information on Voiding transactions please see here

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2 Comments 2
Rebecca - Product Champion
Level 3
‎September 04, 2020 05:22 PM

Refunding a Deposit to a Customer while keeping an Admin Fee

If you are needing to refund a deposit amount on an Invoice while applying an Admin fee please see the below steps:

 

1. Set up a petty cash or clearing account.
2. Void the original invoice.
3. Create a transfer of the Deposit amount from Petty Cash to the Bank Account.
4. Match the bank feed amount. This should be in the 'for review' section after deleting the original payment and voiding the invoice.
5. Create a new invoice with just the Admin fees.
6. Receive payment of this invoice in to the Clearing Account.
7. Create a transfer of same amount as refunded to customer from the Bank Account to the Clearing Account.
8. Match the refund transaction from the Bank Feed to the Transfer created in step 7.

 

If you are looking for more information on Refunding Deposits please refer to this article. 
For more information on Voiding transactions please see here

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AW2670
Level 1
‎May 02, 2021 06:52 AM

Refunding a Deposit to a Customer while keeping an Admin Fee

I have completed steps 1, 2 and 3.  However, when I get to step 4 - there is no resulting transaction to "match".  I can easily find the voided invoice and the "transfer" from my clearing account to the bank account, but no where do I find the amount to match.  

**Update** I figured it out. It was grouped with a larger deposit and so I was looking for the amount of my deposit not realizing it was part of a larger amount.

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