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userandy-csidei
Level 1
posted
‎March 24, 2022 12:29 AM
last updated ‎March 23, 2022 6:29 AM

There was a charge on our credit card for this month's (March 2022) QBO subscription but I do not see an invoice under Billing. Can you please provide an invoice?

 
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1 Comment 1
LeizylM
QuickBooks Team
QuickBooks Team
‎March 24, 2022 01:33 AM

There was a charge on our credit card for this month's (March 2022) QBO subscription but I do not see an invoice under Billing. Can you please provide an invoice?

It's nice to see you here, userandy-csidei.

 

I'm here to make sure you'll be able to view your invoice under the billing page in QuickBooks Online.

 

The most common display issues might be caused by too many cache files in the browser. This is the possible reason why you're unable to view invoices under billing in QuickBooks Online.

 

We'll have to perform basic troubleshooting steps. To start with, let's access QuickBooks Online through a private browser. This is the best place to identify web issues. Here are the shortcut keys:

  • Google Chrome: Ctrl + Shift + N 
  • Mozilla Firefox: Ctrl + Shift + P
  • Internet Explorer: Ctrl + Shift + P
  • Safari: Command + Shift + N

Once done, try to access the billing page. If it works, you can go to your regular browser and clear its cache. This deletes the stored cache files and gets a clean slate in the browser. If not, you can use other supported browsers.  

 

If the issue still persists, I'd suggest reaching out to our customer care support. This team is the best resource for such inquiries, as they're able to request account information to pull up your company and share sensitive information. Once they have this information, they'll be able to further assist with determining the details of the charge on your account. 

 

Here's how to reach them:

 

  1. Click the Help menu in the upper-right-hand corner.
  2. Type in "Talk to a human", then press Enter.
  3. Look for I still need a human and click on it.
  4. Click Get help from a human or Contact Support Team.
  5. Select between Send a message, Schedule an appointment, or Get a callback.

 

To make sure you get prioritized on your concern. Please check out our support hours and contact us at a time convenient: Support hours and types.

 

I've added a guide on how to change billing info in case you need a reference. Here's the link: Manage billing, payment, and subscription info in QuickBooks Online. It covers how to view your payment history and a link to change a billing cycle.

 

Feel free to drop by if you have other questions about your account or in QuickBooks. I'll be more than happy to be of your service. Have a nice day!


     
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