Unable to invoice or quote, neither will open to strart transaction, have tried a few computers and all the same

Hi handytom,

Thanks for posting in the Community!

There's no reported incident with unable to create or open the invoice or quote at the moment. Let's perform some basic troubleshooting steps by using new incognito window (private window) when accessing your QuickBooks Online account. Here's how to:

• Command + Shift + N (Safari)
• Ctrl+ Shift + N (Google Chrome)
• Ctrl + Shift + P (Mozilla Firefox)

Then, access your QBO account once more and attempt to create or view your invoice or quote in QBO. If it works, you need to clear cache and cookies on your browser and make sure to take note of your saved password and URLS.

Unexpected results when doing some task in QuickBooks Online are usually caused by cache or other browser issues. However, you mentioned that it's still happening even if you tried logging in using a different computer.

It looks like we need to take a closer look at this to determine why you're unable to enter or view your sales forms in your QBO account. Having said that, I would recommend reaching out to our Customer Care Team. They have additional tools such as screen-sharing capabilities to investigate this further and make sure you you can enter cents when making rules.
 

Please let me know if you have any additional questions. I'm always willing to assist.

I am having the same issues, unable to open customer or supplier invoices.  I have tried in the incognito window as instructed above, but still does not open the invoice.  I have also tried on two different computers and still have the issue.  Everything was fine yesterday, but today the layout for customers is different, so obviously something has changed.

Thanks for getting back to us, handytom!

Appreciate you doing the basic trouble shooting steps. There's a new update and a Product Investigation has been created with the unexpected behavior you have encountered. Our engineers are made aware of this behavior and currently working on a fix to rectify the situation as soon as possible.

In the meantime, I highly suggest contacting our Support team so they can add your details to our notification list. This also helps our engineers determine the number of affected users. An email notification will sent to your once this has been fixed. You can provide this investigation number INV-90690 AU ONLY Tracking INV - Unable to perform any actions in QuickBooks.

You can always visit our website for more tips and other resources you can use in the future: Self-help articles.

Please let me know if you have more questions about this or anything else. I'm always here to assist.

Hi,

As of this morning, nobody in the office can open existing invoices to view/amend them, or create new invoices. There has been another format change overnight, so this presumably has something to do with it.  

Hi Sharon1251,

Thank you for the additional information. I would recommend contacting our Customer Care Team. That way, they can add your QuickBooks Online account to the ongoing Product Investigation number INV-90690 AU ONLY Tracking INV - Unable to perform any actions in QuickBooks, so that you'll get notification as soon as a fix is provided.

Here's how to contact support:

1. Sign in to your QuickBooks Online company.
2. Select Help (?).
3. In QB Assistant, enter the topic you need help with. You can also enter questions.
4. Select Contact Us to connect with a live support agent.
5. Choose a way to connect with us:
 

• Start a chat with a support expert. Live chat M-F, 8:00 AM to 10:00 PM and S-S, 8:00 AM to 8:00 PM, AEDT.
• Call us. M-F, 8:30 AM to 6:30 PM, AEDT.

Feel free to post your concerns in the Community or click the Reply button for follow-up questions about reports. We'll be happy to help. Have a good day!