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gordoncowper
Level 1

Where has the search function gone on the iPad app for customers and invoices?

I can no longer search on customer names or for specific invoice words as the search function has disappeared from the iPad app.  It used to appear at the top of the customer listing page.  The search function still exists on my iPhone app.
5 Comments 5
IntuitSheila
Level 8

Where has the search function gone on the iPad app for customers and invoices?

Hi Gordon,

 

Thanks for posting in the Community!

 

Let's make sure your QuickBooks Online App in your iPad is up to date. To resolve this, I suggest ensuring the device operating system is compatible with the QBO app to avoid system crashes or glitches.

 

Follow below steps for the fix to apply:

 

  1. On your iOS device, visit the App store.
  2. Update QuickBooks Accounting app to the latest version 24.05.9.
  3. Sign into your QuickBooks Online account.
  4. Go to Menu tab > All tab.
  5. Check if the search function is showing.

In the meantime, continue using your mobile device in accessing the QBO Mobile app.

 

If the issue persists, I recommend contacting our Customer Care Team. That way, they can escalate the behavior encountered and raise it to raise to our engineers.

 

Post again in the Community if you have further concerns about QBO. Take care!

gordoncowper
Level 1

Where has the search function gone on the iPad app for customers and invoices?

Thanks.  Yes, the app is up to date.  Still no search ability.

IntuitSheila
Level 8

Where has the search function gone on the iPad app for customers and invoices?

Hi Gordon,

 

Since we've tried all the basic trouble shooting steps above. I recommend contacting our Customer Care Team to help report the unexpected behavior encountered in your iPad.

 

Here's how to contact support:

 

1. Log in to QBO company.

2. Click on the Help icon.

3. In QB Assistant enter a short summary of your concern.

4. Click on Contact us.

 

  • Click on Start a chat with a live agent open M-F 8:30AM to 6:30PM
  • Call Us M-F 8:30AM to 6:30PM AEST

 

Drop by again in the Community if you have further concerns. I am here to help you.

gordoncowper
Level 1

Where has the search function gone on the iPad app for customers and invoices?

Thanks.  I ended up using the chat feature.  The person responding got me to delete the app and reload it from the App Store (twice).  It made no difference.

She then got me to upload a couple of screenshots and a video showing the issue, which she said she would pass on to the engineers, and that they would email me when they had identified or resolved the problem.

I haven’t received an email overnight, but I tried deleting and reloading the app, and the search function has returned!  

 

For info, I’ve noticed that the version number is now 24.06.01 (and when I reloaded it yesterday that number was different from the version you mentioned above, but it appears to have changed again).

 

Thanks for your responses.

 

 

IntuitSheila
Level 8

Where has the search function gone on the iPad app for customers and invoices?

Hi Gordon,

 

Thanks for getting back to me. It's good to hear you were able to see the search option after uninstalling and reinstalling the app. I'll further check the chat support ticket you have last night and will check with the care team to send you updates via email.

 

Feel free to post again in the Community if you have questions about QuickBooks Online.