Why are some of my invoices going out as partially paid when they have not been partially paid

Welcome to the Online Community, marcuslawns.

When the Automatically apply credits option is turn on, QuickBooks Online instantly applies for the credit by creating a 0 payment transaction. Let’s turn off this feature to stop the invoices from sending as partially paid.

Here’s how:

1. Go to the Gear icon at the top and choose Account and Settings under Your Company section.
   
2. This will display the Account and Settings page.
3. From there, tap the Advanced menu on the left panel and click the Pencil icon for Automation.
   
4. Remove the check-mark in the box next to Automatically apply credits.
   
5. Then, hit Save and Done.

For the previous invoices that were sent as partially paid, delete the 0 payment to keep your transactions in tip-top shape. Open the customer’s Transaction List to perform this task.

1. Tap the Sales menu on the left panel and choose Customers.
   
2. From the list, select the one you’re working on and click the name to access the Transaction List.
   
3. Choose the payment and click on it to see the complete details.
   
4. On the Receive Payment page, scroll down to the bottom of the page and tap the More menu to select Delete.
   
5. Click Yes to confirm the deletion.
   

For future reference, I suggest checking out our blog as it's where new products are first announced. It also contains articles that will help you grow the business: QuickBooks Resource Centre.

Post a comment below if you have any other concerns while working in QBO. Please know I’m ready to help and make sure you’re taken care of. Enjoy the rest of the day.